General Terms and Conditions

Article 1: General Principles

1.1 These Terms govern all use of the SendXPS platform and related services. Any general terms issued by the Customer are excluded unless explicitly agreed in writing.

1.2 Defined terms are listed in the Key Definitions section below.

1.3 SendXPS may amend these Terms with thirty (30) days' prior notice. If a change materially disadvantages the Customer, the Customer may terminate its active subscription by written notice.

1.4 The contracting entity for all Customers is TTK Europe Ltd, registered in the United Kingdom. By accepting these Terms, the Customer acknowledges and agrees that their contractual relationship is with TTK Europe Ltd.

Article 2: Account Setup and Service Plans

2.1 Customers must register an account and select a subscription. Information provided must be accurate and kept current.

2.2 If any customer details change (e.g., address, billing contact), the Customer must update them immediately via the platform or notify SendXPS.

2.3 Trial periods may be offered as indicated during registration. Unless cancelled before expiry, fees will apply automatically.

2.4 Subscription fees are due according to the chosen plan. Label or shipment volume limits may apply; exceeding them may result in automatic upgrade or additional charges.

2.5 Customers must maintain a prepaid balance in their SendXPS account. Charges for services will be deducted from this balance. Invoices may be issued periodically or upon request, and SendXPS may from time to time adjust pricing or features, with reasonable notice provided through the platform or by email.

Article 3: Proper and Responsible Use

3.1 Customers agree not to:

• Use the services unlawfully or fraudulently
• Disrupt or compromise the integrity or security of the platform
• Access the services for competitive analysis without permission
• Upload malicious code or infringing content
• Engage in scraping or data mining without consent
• Overload infrastructure or misuse resources

3.2 Customer-uploaded content must not violate third-party rights.

3.3 SendXPS may monitor use and suspend accounts where violations occur.

Article 4: Billing, Account Balance, and Payments

4.1 Unless otherwise stated, all prices displayed on the SendXPS platform are inclusive of VAT and other applicable taxes in the United Kingdom. Invoices will clearly indicate the VAT amount for business customers entitled to reclaim VAT.

4.2 Customers must maintain a sufficient account balance with SendXPS in order to use the Services. Charges for shipments, subscriptions, and related fees will be automatically deducted from the Customer's prepaid balance.

4.3 Customers are responsible for topping up their account in advance. If the account balance is insufficient, SendXPS may suspend or refuse the provision of Services until additional funds are credited.

4.4 Invoices reflecting the amounts deducted from the account balance may be issued periodically or upon request, itemising the VAT-inclusive charges.

4.5 Complaints about invoices must be submitted within fourteen (14) days of issuance.

4.6 Set-off or suspension rights are excluded unless expressly accepted by SendXPS in writing.

Article 5: Responsibility and Limitations of Liability

5.1 SendXPS provides a platform connecting Customers with third-party carriers and service providers. SendXPS itself does not perform the physical transportation of parcels, unless explicitly stated otherwise.

5.2 Responsibility for the loss, delay, or damage of shipments rests primarily with the carrier that performs the transport, in accordance with its own terms and conditions. Customers must refer to the applicable carrier's rules for any claims relating to transport services.

5.3 If SendXPS is directly responsible for an error that is not governed by a carrier's terms, SendXPS shall only be liable for the Customer's direct and proven losses, within reasonable and proportionate limits.

5.4 In no case will SendXPS be responsible for indirect, incidental, or consequential damages such as loss of profit, loss of business opportunity, or reputational damage.

5.5 Any compensation from SendXPS shall not exceed what is considered reasonable in relation to the service concerned, and shall in any event not go beyond the general liability levels applied by the relevant carrier for the same type of service, unless the Customer has purchased additional insurance.

5.6 SendXPS shall not be liable for temporary unavailability of the platform, except where such unavailability is the result of willful misconduct or gross negligence on the part of SendXPS.

Article 6: Suspension of Services and Contract Ending

6.1 If the Customer defaults, SendXPS may suspend or terminate services, with damages recoverable.

6.2 Termination makes all obligations immediately due, subject to applicable law.

6.3 If the Customer becomes insolvent or subject to insolvency proceedings, SendXPS may terminate without notice.

Article 7: Protection and Use of Data

7.1 SendXPS applies reasonable technical and organizational measures to protect data.

7.2 For data protection purposes, the Customer is the data controller and SendXPS acts as processor, in accordance with the Data Protection Addendum.

7.3 SendXPS may analyze usage data internally for security, analytics, and product improvement, sharing only in aggregated or anonymized form.

Article 8: Duty of Confidentiality

8.1 Both parties must treat confidential information with the same care as their own.

8.2 Confidential information may only be used for fulfilling obligations under these Terms.

8.3 Disclosure is permitted only to employees or contractors bound by similar obligations.

8.4 Legally required disclosures must be notified in advance, where possible.

8.5 Duties of confidentiality survive termination.

Article 9: Ownership of Intellectual Property

9.1 All rights in the platform, trademarks, and content remain with SendXPS or its licensors.

9.2 The Customer receives only a limited, non-transferable right to use the platform for business purposes.

Article 10: Other Provisions

10.1 In case of a breach of confidentiality or intellectual property rights, SendXPS shall be entitled to seek compensation for damages actually incurred, including any reasonable legal costs, without prejudice to other remedies available under law.

10.2 Invalidity of any clause does not affect the remainder.

10.3 Notices may be delivered by email or via the platform.

10.4 Rights and obligations may not be transferred without written consent, except that SendXPS may assign to affiliates.

10.5 Force majeure (including strikes, cyberattacks, government measures, or carrier failures) relieves SendXPS of obligations for the duration of the event.

10.6 These Terms are governed by the laws of England and Wales. The Vienna Sales Convention is excluded.

10.7 Disputes shall be submitted to the competent courts of Manchester, United Kingdom.

Article 11: Arranging and Conducting Shipments

11.1 When Customers create shipping labels via the platform, SendXPS acts as an intermediary. Responsibility for carriage rests with the carrier.

11.2 Customers must comply with the packaging, labeling, and handling requirements set by the chosen carrier, as well as any instructions provided by SendXPS from time to time.

11.3 Obligations include:

• Secure packaging
• Correct labeling and addressing
• Compliance with restrictions on dangerous or perishable goods
• Respect of weight and dimension limits

11.4 Customers indemnify SendXPS for damages or penalties resulting from breach of transport obligations.

Article 12: Pricing and Transport-Related Charges

12.1 Customers must reimburse SendXPS for all carrier charges, surcharges, and related fees.

12.2 Fees may change without prior notice; current platform rates prevail.

12.3 Transport fees apply upon label creation, regardless of use. Reimbursement for unused labels is possible subject to carrier and platform rules.

12.4 Carrier measurements (weight, size, volumetric weight) are binding.

12.5 Invoices are issued by SendXPS upon Customer request or as otherwise required for business purposes, and the timing or frequency of invoicing may vary.