Help Centre

You can top up your account balance through the SendXPS platform. Navigate to your account settings, select "Add Funds," and follow the secure payment process. All major payment methods are accepted, and funds are typically available immediately.

SendXPS integrates with major courier services including Royal Mail, DPD, Hermes, UPS, and FedEx. You can compare rates and delivery times across all carriers to choose the best option for each shipment.

SendXPS connects directly to your e-commerce platforms through secure APIs. Once connected, orders automatically sync to the platform where you can generate shipping labels and track deliveries. The integration updates tracking information back to your selling channels.

Packaging requirements vary by courier and destination. Generally, items must be securely packaged to prevent damage during transit. Our platform provides specific guidelines for each carrier, including weight limits, size restrictions, and prohibited items.

Returns can be managed through the SendXPS platform. You can generate return labels, track return shipments, and process refunds according to carrier policies. Our fulfillment services also include comprehensive returns processing.

We provide comprehensive technical support through multiple channels including email, live chat, and phone support during business hours. Our help center also contains detailed guides and troubleshooting information.